J-Confirm

Purpose

Send an appointment confirmation in a text message.

Have your customer's simply tap a link to confirm their appointment.
Have the notification that they confirmed sent to your email inbox.

Note: Requires license to J-Buzz.

Setup

Contact Tire//SMART for setup assistance.
Define a message and link for the software to read in, once the customer taps the link.

O/E opt #28 - Type 'CM' - comment

TXTMSG or TXTMSG STATUS message key must contain the "C$" value
See image below.

2. Define email confirmation address to share with staff.
3. Define J-Confirm top of screen.

(like your company logo).

Workflow

Set up your work order like usual, filling in the appointment date/time and vehicle information.

As usual, enter TS to go to: send a text screen.

Select your new 'comment', containing the link.

Send the actual text message.

The customer will then get a text message like below.

When they tap it, it will take them to their browser in an image like below.

Based on that, your system will:

1. Display on the open orders screen - the confirm column - titled: "CFM"

"Y" marking that the appt was confirmed.

2. Display on the 'O' screen

order status now reset to appointment confirmed.

On the email address you set up you will see the new email received, notifying you that the appointment was confirmed.

Cancelling An Appointment

User's can also cancel an appointment from the application.

Optionally, they can add a message on why they are cancelling.

After cancelling they will see the below screen.

At this point, if they want to make any modifications to the appointment they need to contact your store directly.

You will then get an email that contains information that the appointment was cancelled.

And the system will be updated to take the appointment off of the work order and change the status to cancelled, which will show on the open order screen as a !